Student Account Counselor

BIOLA UNIVERSITY - LA MIRADA, CALIFORNIA

Address of Job Location: 13800 Biola Ave, La Mirada, CA 90639

Website page of the Job Posting

Job Summary:
Position Overview: Assist students with their accounts to minimize active receivables through consistent interaction with families and managing military benefits.

Supervision: Reports to the Director of Student Account Services
Hours per week: 40
Months per year: 12

Hiring Range: $23.38 - 26.00 per hour

Job Responsibilities:
Counsel students during the registration and enrollment process for each term.
Counsel students and parents with questions concerning their active accounts with Biola.
Process student account refunds per Title IV regulations and at students’ request.
Process student account Title IV refunds for active students per regulations.
Audit credit balances on student accounts to ensure refundability and potential overawards
Identify and correct student account discrepancies, working with Financial Aid to apply corrections when necessary.
Identify, research, and track past due student accounts, notifying students and authorized users, as needed.
Manage the military student benefits and put students in contracts in conjunction with the Registrar’s Office and Office of Financial Aid.
Work directly with Military Benefits Coordinator on a weekly basis to ensure accuracy on veteran accounts
Collaborate with Billing Coordinator regarding military benefit discrepancies and process debt letters as needed
Update enrollment information on the Student Accounts website and enrollment brochures.
Optimize processes and procedures to improve overall productivity within department
Develop and maintain a procedure manual, updating it at least annually.
Assist in other projects as assigned by the Director.

General Responsibilities:
Maintain a lifestyle consistent with sound Christian principles and those promulgated by the university’s doctrinal and lifestyle statements.
Positively contribute to the spiritual growth, development, care and support of the students and employees this position interacts with.
Assist in other projects as assigned by the Director of Student Account Services.
Identify and suggest business process improvements to increase efficiency.

Job Requirements:
Holds personal theological beliefs that are in agreement with the Biola Doctrinal Statement. Maintain a lifestyle consistent with sound Christian principles and standards of conduct promulgated by the institution.
Bachelor’s degree in Accounting or closely related field preferred
Proficient with Banner (preferred), Excel, Word, and Google Apps
Excellent written and verbal communication skills
Bilingual in Spanish preferred
Strong relational abilities
Professional demeanor
Thorough and attentive to detail

Expiration Date of Job Posting: March 31, 2026