Systems Administrator for Enterprise Systems

OKLAHOMA BAPTIST UNIVERSITY - SHAWNEE, OKLAHOMA

Address of Job Location: 500 W University St, Shawnee, OK 74804

Website page of the Job Posting

Job Summary:

The Systems Administrator for Enterprise Systems supports Oklahoma Baptist University’s enterprise systems, data integrations, and application environments. This position works with campus departments, Technology Services staff, vendors, and external support partners to ensure that institutional systems exchange data reliably, securely, and efficiently.
The successful candidate will bring strong database, SQL, integration, troubleshooting, project coordination, documentation, and customer service skills, along with the ability to learn new systems and work collaboratively with technical and non-technical stakeholders.

Job Responsibilities:

• Support enterprise application integrations systems such as ERP, HR/payroll, finance, student information, CRM, LMS, identity management, and reporting platforms.
• Build, maintain, monitor, and troubleshoot data integrations using methods such as SQL queries, APIs, secure file transfers, scheduled jobs, vendor tools, and other industry-standard approaches.
• Work with relational databases, preferably Oracle, SQL Server, PostgreSQL, or similar platforms, to support data extraction, transformation, validation, reporting, and troubleshooting.
• Collaborate with campus stakeholders in Finance, HR/Payroll, Registrar, Admissions, Academics, and other areas to understand business needs and translate them into technical requirements or support requests.
• Work with vendors, implementation partners, managed service providers, and software support teams to troubleshoot issues, coordinate solutions, track tickets, and ensure timely resolution.
• Coordinate small technical projects and workstreams, including organizing tasks, facilitating meetings, documenting decisions, tracking action items, managing timelines, and communicating progress.
• Support data governance, access controls, security practices, and compliance requirements, including FERPA and institutional policies.
• Collaborate with Technology Services on identity management, single sign-on, role-based access, integrations, audits, and change control processes.
• Establish and maintain monitoring, logging, alerting, and incident response procedures for critical integrations, scheduled jobs, and enterprise application processes.
• Produce and maintain technical documentation, data dictionaries, runbooks, test plans, user guides, process documentation, and support materials.
• Provide responsive technical support and customer service to campus users, helping diagnose issues, explain system behavior, and identify practical solutions.
• Participate in continuous improvement efforts to streamline business processes, improve system reliability, and enhance the user experience across departments.
• Maintain professional development in relevant technologies, data integration practices, database tools, enterprise applications, and project management methods.
• Perform other duties as assigned in support of the mission and operations of the University.
Other Duties:
• Provide responsive customer service and technical support to the campus community.
• Maintain clear process documentation, test plans/cases, runbooks, and user guides; contribute to informal end-user training and enablement resources.
• Participate in continuous improvement activities post-implementation to streamline processes and enhance system utilization across departments.
• Maintain professional development in relevant technologies and best practices.
• Perform other duties as assigned in support of Technology Services.

Job Requirements:
• Experience with relational databases (e.g., Oracle, SQL Server, PostgreSQL) and strong SQL for data extraction and transformation.
• Experience developing and maintaining integrations (REST/SOAP APIs, webhooks, SFTP/file exchanges).
• Ability to organize complex initiatives, form and lead teams, and facilitate effective meetings with diverse stakeholders.
• Excellent customer service skills and ability to understand the needs of varied business process users; a desire to solve problems and design processes that create efficiencies.
• Strong communication and documentation skills for technical and non-technical audiences.
• Understanding of higher-education data privacy, security, and compliance (e.g., FERPA).
• Beneficial: familiarity with identity and access management (Azure AD/Entra, SAML/OAuth2/LDAP), version control (Git), and scripting (Python, PowerShell, Bash, etc).

Experience:
• Three or more years of experience supporting enterprise systems, databases, and/or integrations in education or industry.

Preferred:
• Experience working in higher education, nonprofit, public sector, or another complex service-oriented organization.
• Certifications, coursework, or professional development in database administration, SQL, systems integration, project management, cloud applications, or enterprise systems.
• Experience working with ERP, HCM, finance, student information, CRM, LMS, or identity management systems.
Physical Requirements:
• Must be able to see and hear well enough to communicate with clients for appropriate management of all logistical requests relative to this position.
• Must have sufficient mobility and physical stamina to climb stairs, stand for extended periods of time, and lift to 50 pounds of equipment.
Work Conditions:
• Schedule: Monday through Friday 8:00 A.M. to 5:00 P.M. After-hours and on-call support may be required for testing cycles, quarterly updates, migrations, and critical process support.
• Employment Type/FLSA: Full-time/Exempt.
• Location/Work Arrangement: This is an on-site position working at the Oklahoma Baptist University campus in Shawnee, Oklahoma. On-site collaboration is essential for secure environments, hands-on testing, and campus stakeholder support.

Special Requirements:
• Must be a member of a local evangelical* Christian church.
*Evangelical is a broad term referring to segment within Christianity which maintains the authority of the Bible and the belief in salvation by faith in Jesus alone.
• Please apply using the link for “Administrative Applications” on the OBU website after clicking APPLY NOW.

Expiration Date of Job Posting: January 31, 2027